3 Tips for Building a Team that Leads to your Success

If you want to learn how to build a team that builds success, you will want to take a look at the big picture. Take any successful entrepreneur, and behind him or her, you will find a well-suited team of supportive, knowledgeable, and energetic members all dedicated to increasing the success of the business.

Tip #1 for building a team that builds success. If you’re trying to understand how to build a team that builds success, you should first pinpoint the mission of the business. Only when you have a clear understanding, as a leader, of the mission of the business, can you build the right team. When you can clearly identify and emotionally connect with the mission, you are able to identify the right people who are best-suited to support the success of the business.

Depending on the mission statement of the business, you may need to focus on building a team of creatives, analytics, intellectuals, or spiritualists. For example, a PR (public relations) firm wouldn’t necessarily build a team of spiritualists; that personality would be better suited for a business that is motivational or inspirationally based. A PR firm would more likely hire creatives and intellectuals.Another example of personality matching would be an accounting firm; they would look to building a team of analytical members, not necessarily creatives or spirituals.

Always start with the mission of the business, and then build your team. Let’s say you need an assistant to travel with you to help you with live events such as seminars and guest appearances. An important personality factor would be to ensure the team member has the following qualities: Read entire article by clicking here.

Author: Anne Bachrach.  Article Source

Professional Development Scholarships Still Up For Grabs

There is still time to receive funding for your professional development, but you have to act fast! Tourism Cares will be awarding up to 22 professional development scholarships ranging from $1000 to $3,000 each and totaling up to $22,850. These scholarships are either for individuals looking to become travel agents, or who are already in the travel industry and want to further their careers through travel certificate programsor industry conferences. Applicants must be attending certificate courses or industry conferences in 2015.

But time is very short. Applications need to be submitted with all required items by Monday, November 3, 2014. You can access the application here. If you have any questions regarding the application or eligibility, email scholarships@tourismcares.org.

Managing the Customer Experience

Using Pre-calls, Updates, and Follow-up Techniques

One of the key elements of every employee’s success in any employment environment is their ability to communicate effectively. As a manager, our role is to both model and teach those techniques so they can be utilized by our employees in both internal and external customer interactions.

Unfortunately, in many interactions the focus is on the task, or process and not the person. This minimizes the opportunity to maximize the interaction and it often becomes a sterile transaction. While that transaction may create a momentary satisfaction on the part of the customer, it will rarely lead to a relationship that creates an exceptional experience or fosters a loyal customer.

Quality communication is not a one-time thing; it is an on-going process that moves with the individual throughout the entire experience.

Poor or lack of communication is one of the major causes of customer confusion, complaints, and conflict. It reduces workplace productivity, and diminishes customer loyalty. Ongoing communication between a manager and staff, and then staff and customer will improve productivity, satisfaction and loyalty for all involved. Model and teach these skills to your staff and you will enjoy a more productive workplace, and create a loyal customer.  Read entire article by clicking here.

Author: Steven Tulman.  Article Source


Unsolicited Corporate Account Scheme Targeting Agents in the Midwest

A fraudster is calling travel agents and independent contractors, particularly in Iowa and Minnesota, stating that he represents an auto repair, contracting company or building company (or engineering/moving company, etc.) in need of a travel agent to fulfill their travel needs. The first tickets are often for domestic travel, followed by international departures. Once you become suspicious of the number of tickets and credit cards being used as well as the international departures, it may be too late. Credit cards may already be compromised. Even though you have obtained a credit card authorization code, your agency can be held responsible if the real cardholder rejects the sales as fraudulent.

What to consider as high risk:

New corporate account approaching you to do international tickets for immediate departure
Third-party transactions (passenger and cardholder are not the same)
The so-called company website domain may look legitimate, but additional pages are not developed or under construction
The website/domain is only a few months old
International departures (mostly to/from South American airports, i.e., BOG, LIM, EZE, GRU)
Use of multiple credit cards

Consider using ARC’s Red Flags list to determine the risk before you issue tickets. To find the Red Flags list, click the Best Practice tab on the Fraud Prevention space on the My ARC homepage. Provide a copy of the Red Flags document to each of your front line staff, including full/part-time employees and independent contractors.

If you suspect such a scheme and want assistance to assess the risk, contact ARC’s fraud prevention team to at 855-358-0393 or fifp@arccorp.com.

Promoting a Travel Consultant Career

Do you know someone who is considering a career as a travel consultant?  Here are some tips from YPS member Mike Ertmer (MAST Travel) on how to engage and bring in young professionals.

“Let them to know that a career as a Travel Consultant is one of the most fun and rewarding careers out there.  If you can listen to people, engage in conversation, and develop those personal relationships you may want to consider this career path.  If they are interested in a possible profession as a travel consultant maybe start by talking with a travel agency in their area.  They may offer an internship, or a position to get you started.  If you are located in the Midwest, contact me as many of our members are looking to bring on new travel professionals.”


Mike has been in the industry since 2004.  He has always promoted the idea of becoming a travel consultant, and more importantly, spreading the word that travel agencies are alive and doing very well.  His new position with MAST Travel Network started in April 2014, and since then he has been working hard to develop a plan to promote travel consultant careers, and bring in new travel professionals to the industry.  He started his career while he was still in high school and worked for a local, family owned agency that my teacher’s family owned.  Mike started by doing administrative worked, which eventually carried over to being a travel consultant.

He was hooked on travel while he was still in high school and knew this would be his profession.  Knowing that travel agencies are doing very well, and are going to continue to do very well, we feel there could be a shortage of travel consultants in the future.

If you have a story to share, or know someone interested in a career as a travel consultant email us at yps@asta.org.

Congratulations David Anokye — ASTA’s 2014 Young Professional of the Year!

A Message from YPS Chair Ryan McGredy:

It is my pleasure to introduce to you David Anokye, the winner of the 2014 Young Professional of the Year award!  David was honored during ASTA’s Global Convention aboard the Norwegian Breakaway (pictured above).  Please join me in congratulating David as ASTA’s 2014 Young Professional of the Year!!

 


After graduating from college in Ghana and emigrating to New York City in 1998, David Anokye was unsure of the path his life would take.

He worked as an independent contractor for a travel agency for five years then left the industry to complete a graduate degree in public health.

But following a year of working for the New York City Department of Health and Mental Hygiene, Anokye found his true passion was, in fact, the world of travel. With that in mind, he started his own business.

Humble beginnings
“My passion for the job is what drove me to do it as a permanent career,” said Anokye.

Once his home-based agency began to grow, Anokye realized that opening storefront locations would be key to expanding his business in his community.

He now operates a pair of brick-and-mortar agencies in the Bronx and Queens. He opened his first storefront in the Bronx in 2007 and another in Queens in 2011.“I always get gratified helping people solve their travel problems,” said Anokye.

 

West Africa specialist
When Anokye opened Klassique Travels, his home-based agency, in 2007, his aim was to connect with clients interested in traveling to his homeland of West Africa.

“Today 80% of our travel is to West Africa: Nigeria, Ghana, Togo, Senegal and most of the other countries,” said Anokye. He and his staff of five also service several local corporate clients.

 

Community-based
He actively promotes his agency on Facebook but also relies on targeted direct mail marketing in areas around his storefront.

 

Looking ahead
Anokye’s goal is to eventually open a storefront agency in each of New York City’s five boroughs.

He also wants to diversify his vacation offerings. He has been certified as an Oahu, Hawaii, master specialist and is planning to partner with G Adventures to sell Costa Rica vacations.

If you have any questions about ASTA’s Young Professionals Society, email yps@asta.org.

Past Recipients of ASTA’s Young Professional of the Year Award

2013 – Anthony Cheng


2011 – Ryan McGredy


2010 – Jason Coleman


2009 – Jason Beukema


2008 – Stephanie Lee

 


2006 – Kari Thomas

Email Marketing and SPAM

Any Digital Marketeer will tell you the importance of Email and that it sits at the heart of most good digital marketing campaigns. Whilst the high decibel aura of social media and PPC marketing may evade the humble email it still rules the roost when it comes to ROI on campaigns^. That in my perception has got to do with the fact that Email is considered as the “home of digital presence” by most individuals. If Social Media is the favourite bar or restaurant where you chit chat, meet friends and gossip, email is the home address of your online presence

If you would have noticed most websites do want visitors to subscribe to their email lists. It establishes a unique connection and you can deliver communication directly to “the digital address” of their visitors who over time may become customers or at the very least promoters of the product or service. Such subscriptions are best used for BTL marketing considering that the person who visited the site has evinced interest in the subject. By further subscribing to the site it implies the visitor is interested in being updated on the topic the website deals in.

Now here is where I would like to introduce “SPAM”. The very genesis of this article is not to glorify email but to discuss the nuisance of SPAM bothering digital marketeers. For all practical purposes I am going to consider Gmail as default when I refer to email inbox. The reason is simple – it is the most widely used email service across the globe.

My Gmail handles SPAM pretty well and SPAM mail goes exactly where it should – the SPAM folder.However off lately I have been perturbed by the increasing percentage of SPAM I receive from financial services industry.If you look at the screen grab of my spam folder you will understand what I am taking about.  Continue reading article.

Author: Rohit Raina.  Article Source

Upcoming Webinar: G-101 Introduction to G Adventures

At G Adventures, we don’t see ourselves as just a tour operator – we are a social enterprise in the business of changing lives. We believe that travel transforms and that it can truly make our world a better place. As Travel Consultants people come to you every day in search of something – something only travel can provide. In this introduction to G Adventures, you’ll take away what makes us tick and why our secret ingredient (freedom) is a key selling advantage for you.

Join us on this webinar to learn about:
• The G Difference – what sets us apart in the industry and what that means to you and your clients
• Travel Consultant tools, portal, and your Global Purpose Specialist (GPS)
• The G Adventures culture and brand presented by the Mayor of G and why this story resonates with travelers

Sign up and attend for the chance to win cool G swag!

Why start a company blog?

If you associate the term “blog” with some ’90s era hacker, like Keanu Reeves’s character Neo in The Matrix, it might be time to reboot and reconsider. Blogging is no longer just for authority-questioning individuals—it’s become a legitimate form of communication for all types of people, and now for companies as well.

I’ve been blogging for about a year and a half on behalf of my current employer, AfterCollege (I manage the student-facing AfterCollege Blog and the university recruiting focused Employer Blog), and I’d like to share a few of the benefits I’ve observed so far.

Let’s start with the basics. What exactly is blogging?

To put it very simply, blogging is writing articles that are published online (rather than in a print publication). Blog posts are usually arranged in reverse chronological order, so the most recent content is at the top of the page and you scroll down or back to see posts that were written earlier.

Blogs cover everything you can imagine (and probably more). Nail art? Yep. Expat life in Paris, Paraguay, and everywhere in between? Absolutely. Hula hooping? You bet.

Some blogs are purely passion projects and don’t lead to any sort of money-making, while some are used by small business owners and “solopreneurs” to help get their message out to a wider audience.

And nowadays, most companies have realized that blogging is an excellent way to build brand recognition and a key component of their content marketing strategy. (For more on content marketing, check out my previous post.)

Do your eyes glaze over any time you hear someone use the phrase SEO (search engine optimization)? I won’t go into too many of the gory details here, but let’s suffice it to say that you want to be the answer to the questions people are asking when they use a search engine, and one of the best ways to make that happen is to create a regular stream of fresh, useful content.

Hubspot published the results of a ContentPlus report claiming that company sites with blogs have 434% more indexed pages than sites without them. Indexed pages lead to higher search engine rankings—and to more traffic to your site. Continue reading.

Author: Melissa Suzuno.  Article Source

Will You Contribute $25 to the Cause?

YPS is asking each member to contribute $25 to ASTAPAC in support of ASTA’s advocacy agenda by December 23rd.

We want YPS to be the leader, mobilizing our members’ passion and industry involvement to make a difference.

With your participation, we will send a strong signal to our allies and opponents alike: we can do amazing things when we work together!


150 Member Donations by December 23

The American Society of Travel Agents Political Action Committee (ASTAPAC) is a special fund (established under federal election laws) to collect personal, voluntary contributions from travel agent members to support political candidates and parties who support the interests of ASTA’s members.

For over 30 years, ASTAPAC has succeeded in building political influence for ASTA and its members.  Congress realizes that ASTA’s strength comes from the thousands of individual travel agents who contribute to its PAC program.

 


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